Free shipping over $150 | 10% off use code : SAVE10

Customer Service

Customer Service

How do I order?

Just head to the home page. Design your custom koozee by selecting your koozee style, color, and quantity. Then use our simple design tool to create your perfect koozee. You can also start with one of our pre-designed templates to make things even easier. Want us to design something totally original just for you? Just contact us—our team is ready to help.

When checking out, we strongly recommend registering for an account or logging in if you’re a current customer. This makes the whole process easier by allowing you to view order history, and make checkouts faster with saved shipping and billing info.

What is the minimum quantity I have to order?

The minimum for each koozee style is shown on the order quantity/price chart 

What is the production time?

Our standard production time is around 5 business days (Monday through Friday, excluding holidays)—but can be less or more based on current production volume. Orders with quantities more than 1,000 may take longer.

If you’d like your order sooner, you can select one of our rush options for an additional fee.

What is the setup screen fee?

Custom screen printing requires an initial setup fee. These are charges to create the screen(s) to print your specific design. Our setup fees are:

  • 1 color/1 side: $10
  • 1 color/2 sides: $20

Will I see a proof?

Your final koozee design you see on-screen also serves as your actual proof.

Check the status of an order.

After you checkout you will receive an order confirmation email with the details of your order. Once your order is shipped you’ll also receive a shipping confirmation email with a tracking number. Be sure to check your spam folder if these emails aren’t received.

Can I cancel or change my order?

Contact us on our Live Chat feature on this website as soon as possible if you wish to modify or cancel your order. We’ll make every effort to accommodate you as long as your order hasn’t already been printed. You can also reach our customer service at 618-464-4381 during normal business hours (9am – 5pm CST) or email us at

What forms of payment do you accept?

We happily accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay and Apple Pay.

How long will it take my order to ship?

Orders are shipped after they are printed and processed. All Standard Ground orders usually arrive between 2-7 business days (for Hawaii and Alaska, please allow up to 14 business days). Orders ship on business days, Monday through Friday.

In addition to Standard Ground, we offer 2-Day and Next Day/Overnight shipping.

You will receive a confirmation email with a tracking number after your order is shipped. If for some reason after tracking your order has still not arrive, please contact us through our Live Chat feature on the lower right of this site during normal business hours (9 am–5 pm CST). Or, contact us by phone or email.

What if I’m unhappy with my order?

We hold our work to the highest standards because we want you to be happy with your custom koozees and to make your event even more special. If you believe your koozees are defective are of unacceptable print quality, please contact us. However, due to the nature of customized products and our inability to restock them, certain restrictions apply. Please see our Returns page for details.  

How do I place a re-order?

If you created an account, you can sign in to your account to reorder online. You can also contact us and reference your order number found on your receipt. Orders with the same exact same artwork will be charged the standard screen setup fee unless ordered within one week from receiving your order.

How do I submit my own artwork?

Our koozee design tool lets you easily upload your own artwork or logo. Accepted file formats are .svg, .eps, .pdf, .ai files, single color only. Once uploaded, you can then scale, position, and even change colors within your design.

Use of Trademarks
If you choose to upload your own artwork, you are warranting that you have unrestricted right and authority to use and distribute that artwork.