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FAQ

FAQ

How do I order?

Just head to the home page. Design your custom koozee by selecting your koozee style, color, and quantity. Then use our simple design tool to create your perfect koozee. You can also start with one of our pre-designed templates to make things even easier. Want us to design something totally original just for you? Just contact us—our team is ready to help.

When checking out, we strongly recommend registering for an account or logging in if you’re a current customer. This simplifies the process by allowing you to check order history, track current orders, and speed up checkout processes by retrieving saved billing and shipping information.


What is the minimum quantity I have to order?

The minimum for foam can koozees is 100. The minimum for all other koozee styles is 50. For information on smaller orders, please contact customer service at (618) 464-4381 or email info@koozeecrazee.com


What is the production time?

Our production time averages around 10-25 business days, give or take upon the busy seasons (Monday through Friday, excluding holidays)—but can be less or more based on current production volume. Production is the TIME IT TAKES to PRODUCE your CUSTOM Coldie Holdies. It is a time consuming process, so this is the time it takes from when the order is placed  to the time it takes to PRODUCE the Koozees. This is NOT the same as shipping, as that is the separate time it takes the CARRIER ( UPS & USPS ) to ship your koozees. Orders with quantities more than 1,000 may take longer but please contact us to ask.

RUSH PRODUCTION :

4-8 Day Rush: $25
3 Day Rush: $55
2 Day Rush: $70
Next Day: $80
Same Day before 11am Central Time: $100

What is the setup screen fee?

Custom screen printing requires an initial setup fee. These are charges to create the screen(s) to print your specific design, set them up, take them down & clean them. Our setup fees are:

  • 1 color/1 side: $14
  • 1 color/2 sides: $28

Will I see a proof?

Your final koozee design you see on-screen also serves as your actual proof. The proof in the cart IS NOT your final, but feel free to email us to have a file on hand! info@koozeecrazee.com


Check the status of an order.

After you checkout you will receive an order confirmation email with the details of your order. Once your order is shipped you’ll also receive a shipping confirmation email with a tracking number. Be sure to check your spam folder if these emails aren’t received.


Can I cancel or change my order?

Contact us on our Live Chat feature on this website as soon as possible if you wish to modify or cancel your order. We’ll make every effort to accommodate you as long as your order hasn’t already been printed. You can also reach our customer service at 618-464-4381 during normal business hours (9am – 5pm CST) or email us at info@koozeecrazee.com


What forms of payment do you accept?

At Koozee Crazee, we accept Apple Pay, Google Pay, PayPal, Discover, American Express, MasterCard, and Visa.

How long will it take my order to ship?

Orders are shipped after they are printed and processed. Standard Ground orders typically require between two and seven business days to arrive. Hawaii and Alaska, however, may require up to 14 business days. Orders will be shipped on normal business days, i.e., Monday through Friday.

We will send all customers confirmation emails with tracking numbers after their orders are shipped. If your order does not arrive and the tracking information states that it has been successfully shipped, contact us right away through the Live Chat feature. It is located at the lower-right corner of the website and is available during normal business hours (9AM–5PM CST). Alternatively, you may also contact us by phone or email.


What if I’m unhappy with my order?

We hold our work to the highest standards because we want you to be happy with your custom koozees and to make your event even more special. If you believe your koozees are defective or of unacceptable print quality, please contact us. However, due to the nature of customized products and our inability to restock them, certain restrictions apply. Please see our Returns page for details.  


How do I place a re-order?

If you created an account, you can sign in to your account to reorder online. You can also contact us and reference your order number found on your receipt. Orders with the same exact same artwork will be charged the standard screen setup fee unless ordered within one week from receiving your order.


How do I submit my own artwork?

Our koozee design tool lets you easily upload your own artwork or logo. Accepted file formats are .svg, .eps, .pdf, .ai files, single color only. Once uploaded, you can then scale, position, and even change colors within your design.


Use of trademarks

If you choose to upload your own artwork, you agree and warrant that you have unrestricted authority and rights to distribute and/or use it.