CHANGING YOUR ORDER
If you need to change your order, please contact us as soon as possible using the Live Chat feature on this website or by telephone during normal business hours as orders go into production quickly. Once an order is in production, no changes or refunds can be made. Please note that no changes can be made for rush production orders.
At Koozee Crazee we want you to be happy with your koozees and we aim to please. Although our standards are high, we realize that mistakes do happen. However, due to the customized nature of our products, we can’t accept returns unless they are truly defective. If you believe your koozees are defective or of unacceptable print quality, email us three pictures or more of the product within 7 days of delivery. Please provide pictures from different angles to verify defectiveness. We will have a representative review the issue and, upon verification of the mistake, we will put your order on rush production to fix it for you. Any requests for a reprint or refund after 7 days after delivery will be denied.
Since customized koozees can’t be restocked, we can only provide refunds if a representative determines that we made a mistake on the order that cannot be remedied by the remake. If we do not determine that we are at fault, a courtesy refund may be granted on a discretionary basis but only for the shipping cost at most. This also applies to discretionary cancellations granted after an order is already in production. If a cancellation is requested after an order is already in production, we may grant a courtesy refund of the shipping cost but we will not ship the order.
Any order with used or distributed products is not refundable and not part of the money back guarantee.